Credentials:
The Harrington/Ishikawa Medal presented yearly by the Asian-Pacific Quality Organization and the Walter L. Hurd Foundation was named after Dr. Harrington to recognize his many contributions to the region. In 1997, the Quebec Society for Quality named their Quality Award “The Harrington/Neron Medal”, honoring Dr. Harrington for his many contributions to the Quality Movement in Canada. 

Dr. Harrington’s contributions to quality around the world have brought him many honors. He was appointed the honorary advisor to the China Quality Control Association, and was elected to the Singapore Hall of Fame in 1990. He has been named lifetime honorary President of the Asia-Pacific Quality Control Organization and honorary Director of the Association Chilean de Control de Calidad. He has received many awards, among them the Benjamin L. Lubelsky Award, the John Delbert Award, the Administrative Applications Division Silver Anniversary Award, and the Inspection Division Gold Medal Award. In 1996, he received the ASQC’s Lancaster Award in recognition of his international activities.

Dr. Harrington has been elected a Fellow of the British Quality Control Organization and the American Society for Quality Control. He was also elected an honorary member of the quality societies in Taiwan, Argentina, Brazil, Colombia, and Singapore. He is also listed in the “Who’s-Who Worldwide” and “Men of Distinction Worldwide.”
Dr. Harrington is a government-registered Quality Engineer, a Certified Quality and Reliability Engineer by the American Society for Quality Control, and a Certified Professional Manager. He has presented hundreds of papers on performance improvement at the local, state, national, and international levels.

Dr. Harrington is a very prolific author, publishing hundreds of technical reports and magazine articles. He has authored 11 books, which are:

• The Improvement Process; 1987Was one of the year’s best selling business books
• Poor-Quality Cost; 1987
• ExcellenceThe IBM Way; 1988
• The Quality/Profit Connection; 1988
• Business Process Improvement; 1991Was the first book on Process Redesign
• Of Tails and Teams; 1994
• Total Improvement Management; 1995
• High Performance Benchmarking; 1996
• The Complete Benchmarking Workbook; 1996
• ISO 9000 and Beyond; 1996
• The Business Process Improvement Workbook; 1997

All of Dr. Harrington’s books were published by McGraw-Hill or ASQ’s Quality Press.  His books have been published in Chinese, Russian, Italian, Spanish, Portuguese, and French.

In 1993, he produced the interactive computer program, Benchmarking With

Dr. H. James Harrington. In 1995, in conjunction with SYSTEMCORP, he released two

CD-ROMs, H. J. Harrington’s ISO 9000 - Step by Step and H. J. Harrington’s QS-9000 - Step by Step. Also in 1995, he developed a screen saver with 2000 key thoughts on performance improvement with a 50,000-word support text. In 1997, he released a

CD-ROM entitled “Management Mentor.”

Dr. Harrington writes regular columns for four different publications, which are Quality Review, Cost Management, TQM Magazine, and News for a Change.

Future Activities:
He is now working on a set of 20 books that will be have CD ROMs built into each book. The series is called, Harrington’s Performance Improvement Series and covers subjects such as Creativity Tools, Process Redesign, Process Reengineering, Reliability, Design Of Experiments, Poor-Quality Cost, Measuring Executive Performance, A Balance Scorecard, Simulation Modeling, etc. The first four books in the series released in 1998 are:  “The Creativity Tool KitProvoking Creativity in Individuals and Organizations,” “Statistical Analysis SimplifiedThe Easy-to-Understand Guide to SPC Data Analysis,” “Area Activity Analysis,” and “Reliability SimplifiedGoing Beyond Quality to Keep Customers for Life.”