The Quality/Profit Connection
Top Executives of some of America's most successful companies focus on quality and how they pursue it in this revealing collection of personal interviews.

Published by: American Society of Quality Control, 310 West Wisconsin Avenue, Milwaukee, Wisconsin 53203
ISBN 0-87389-033-7

The Improvement Process  How America's leading companies improve quality
Based on extensive interviews with leading companies  among them IBM, Xerox, Memorex, 3M, Hewlett-Packard and Polaroid  this comprehensive book reveals the results of a 5 year detailed study of what American companies have done to improve quality and productivity and increase their share of the market. Here, fully explained, are the tactics that were most successful….along with valuable insights into the reasons why certain moves worked while others failed to make significant progress.

Published by: McGraw-Hill Publishing Company, 1221 Avenue of the Americas, New York, N.Y. 10020
ISBN 0-07-026754-5

Poor-Quality Cost
This outstanding source explains poor-quality concepts and gives a simple, step-by-step guideline for the implementation of a poor-quality-cost system….removes test and inspection equipment from the appraisal category and treats these as a separate element…presents proven measures to develop and implement a poor-quality-cost reporting system….and provides many examples of how poor-quality cost has been used by management to increase profits.

Published by: Marcel Dekker, Inc., 270 Madison Avenue, New York, N.Y. 10016 and

American Society for Quality Control, 310 West Wisconsin Avenue, Milwaukee, Wisconsin 53203
ISBN 0-8247-7743-3

High Performance Benchmarking
It's the first book to address all of the successful benchmarking applications: competitive shopping, competitive analysis, and production and business analysis. And it's the first guide that shows you how to select the best value future state solution.

Published by: McGraw-Hill Publishing Company, 1221 Avenue of the Americas, New York, N.Y. 10020
ISBN 0-07-026774-X

Of Tails and Teams
A fable for children and CEO's. Based on a cartoon drawn by an unknown artist in the mid-1980's

Published by: American Society for Quality Control, 310 West Wisconsin Avenue, Milwaukee, Wisconsin 53203
ISBN 0-87389-270-4

Business Process Improvement
This step-by-step guide shows you how to implement an improvement process in your support and service organizations by modifying simple techniques that the manufacturing sector has been using for years, as well as new ones developed just for the white-collar environment. BPI is not an untried theory; it is a proven process developed by Ernst & Young, the world's leading professional service firm, with over 80,000 employees around the world. Companies such as IBM, Corning Glass, and Boeing have already embraced this new approach  and seen some startling improvements.

Published by: McGraw-Hill Publishing Company, 1221 Avenue of the Americas, New York, N.Y. 10020
ISBN 0-07-026768-5

ISO 9000 and Beyond
ISO 9000 and Beyond gives you the highest level of quality expertise in one remarkably affordable bundle. From authors who helped write the standards, you'll learn all about the ISO9000 series…..how to design, implement and integrate the new Quality Management System (QMS)….and how to make cost effective additions that transform the minimum QMS into an above-average system that affords you a significant competitive advantage.

Published by: McGraw-Hill Publishing Company, 1221 Avenue of the Americas, New York, N.Y. 10020
ISBN 0-07-913289-8

Total Improvement Management
The principles of TIM are not just theoretical abstraction. They're already being used to major strategic advantage by accounting and consulting giant Ernst & Young. You'll find these techniques easily adaptable to any business, regardless of its nature and size. If your organization is one of the many struggling to find ways to meet and overcome the complex challenges of global competition in the 1990's  in short, to restructure both business and thought processes to achieve organizational revitalization  Total Improvement Management is must reading.

Published by: McGraw-Hill Publishing Company, 1221 Avenue of the Americas, New York, N.Y. 10020
ISBN 0-07-026770-7

Area Activity Analysis
Are your organization’s management and employees in complete harmony, not only about how each activity’s quality and productivity are measured, but also about what is considered acceptable performance? Area Activity Analysis provides a methodology to align your organization’s mission, activities and measurements systems so that each work team understands the critical nature of their output, along with each individual customer’s (and management’s) expectations.

Published by: McGraw-Hill Publishing Company, 1221 Avenue of the Americas, New York, N.Y. 10020
ISBN 0-07-134703-8

The Creativity Toolkit
The Creativity Toolkit book/CD ROM communications package is a treasure house of mind expanders: exercises, approaches, or tools that help an individual or team make the most of their brain’s creative capacities to generate brilliant, resourceful and money-saving solutions. Proven creativity stimulators for every aspect of business.

Published by: McGraw-Hill Publishing Company, 1221 Avenue of the Americas, New York, N.Y. 10020
ISBN 0-07-913730-X

Statistical Analysis Simplified
The learning organization has given way to the knowledge organization - one that is deluged with information, some of it fact and some of it fiction. To allow us to manage our risks, we need to learn to use statistics to better understand how much faith we can place in the data upon which we base our decisions. Fortunately, today’s computer programs have taken the drudgery out of statistics. You only need to know how to ask the right questions to quantify your risks. Minimize your business risk by making better use of statistics.

Published by: McGraw-Hill Publishing Company, 1221 Avenue of the Americas, New York, N.Y. 10020
ISBN 0-07-913729-6